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When you are not at home, you will receive a message from the transport
company. You can either pick up the parcel or get it delivered again. After
a period of about one week (depending on country), the parcel will be sent
back to us. Please make sure you or someone is at home after placing a
shipping request.
If your items get sent back to us, we will ship them again. The following
costs will arise:
In case your parcels come back to us, you will be charged:
EMS-Reshipping cost, Insurance
SEA-Shipping cost for return, Reshipping cost, Insurance
DHL/FedEx-Shipping cost for return, Reshipping cost, Insurance |
We will inform you if your things get returned here.
Please understand that we cannot store returns longer than 30 days. After
this time, the items will be dstroyed or sent back to the sender.
*Import restrictions vary from country to country. Please check with your
customs authorities if you are unsure about an item.
*If you don't receive any message from the transport company and your parcel
is sent back to Japan, please contact Japan Post / DHL directly with the tracking number
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