Fees

- Shipping service commission
- Actual shipping fees (weight of goods and wrapping calculated automatically)
- Insurance (0,3% of declared value)
- Commission for optional services
Service fee for repacking option: 500 JPY per shipping
(can be chosen when signing up, or later)　

Payment

(Personal mailbox service)
When choosing the items you wish to have shipped in your personal MyPage, the total cost will be displayed. Payment can be done via Paypal.

(ONE by ONE shipping service)
When yur parcel has arrived, it will be packed and weighed, and you will be notified of the total cost by e-mail. Payment can be done by either Paypal or bank transfer.

Delivery

(Personal mailbox service)
Shipping will be done within 24 hours after payment reception (except for Sundays and national holidays). Occasional delays may occur due to shipping companies’ workflow.

 
(ONE by ONE shipping service)
Shipping will be done within 24 hours after payment reception (except for Sundays and national holidays). Occasional delays may occur due to shipping companies’ workflow.

*At this stage, no preferred date of shipping or arrival can be fixed.

Restrictions

All items suitable for international shipping (except those that cannot be shipped by EMS, DHL, and sea) can be sent.

- Weight: 20-30kg (depending on country)
- Size: Within 1,5m length; length plus width have to be within 3m (depending on country
In case ordered items exceed size or weight restrictions, they will be split for sending (added shipping costs will be charged).

Shipping requests

- Users can place their shipping requests after logging into MyPage with their personal ID and password. Item details should be stated as precisely as possible. - Items with different shipping request numbers cannot be shipped together.- The contents declaration column will solely be used for customs purposes.- We will not check your parcels for completeness, even if the rewrapping service is chosen.-
●弊社が発送準備の際に行うのは、「梱包」「税関申告書の作成」「発送代行」「その他サポート」のみで荷物の確認は、「発送予約番号」「発送主名」「荷物の個数（箱数）」で確認をするものとします。
●トラブル回避のため、精密機器に関しての中身の梱包は行わないものとします。

Returns / Refunds

Because of this service’s nature, we cannot accept returns. Should you need to return an item, please contact the sender directly to discuss return conditions.

 
Below costs and fees are to be carried by all users:

- All costs and fees related to customs clearance

- If parcels get returned to Japan because receiver is absent and therefore cannot receive parcel:
EMS: Fee for resending, insurance fee
SEA/AIR: Fee for return, fee for resending, insurance fee
DHL: Fee for return, fee for resending, insurance fee

- If parcels get returned to Japan because of customs or legal restrictions:
EMS: Fee for resending, insurance fee
SEA/AIR: Fee for return, fee for resending, insurance fee
DHL: Fee for return, fee for resending, insurance fee