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FAQ About international shipping When will you ship my parcel? Will you inform me when my parcel has been sent? Can I decide the arrival date of my parcel? How will you pack my things? Can you ship by other shipping method? Is it possible to ship items with special care? Will my parcel be insured? What will happen if my items get damaged or lost on the way? What about the value declaration? What about the import tax? My parcel got stopped by customs authorities. What will happen if my things do not pass the customs control? What if I am not at home when my parcel arrives? Can you also ship my things to someone else, like my friend? What about the customs declaration? Will my name and address be typed or handwritten? How can I trace my parcels? My parcel does not show, what can I do? How can I change the shipping method? Can I change the shipping address? My parcel has not arrived, what can I do? My parcel has been damaged, how do I get indemnified? Can I have a copy of the invoice? About member sign-up | About My Page | About shipping restrictions | About arriving items (Japan) | About shipping requests | About pricing and payment | About international shipping | About shopping in Japan | Others