Worldwide Shipping and Shopping Support from Japan Sitemap ---->　 MyPage login Our service 　|---For Private users 　|---For Business users 　|---Shoopping Support Service 　|---Freight-collect parcels 　|---Cash on delivery parcels Member type How to use our service Restricted articles Payment Price list Shipping method and options FAQ Contact us Days to arrival / Opening hours Track & Trace Customs Insurance and Guarantee Customer's voice Trouble report Company summary Link to us! Links Home FAQ Trouble report Customer's voice How to buy in Japan Our server and security Privacy Policy Terms & Conditions Company summary Link to us! Links Home FAQ About International shipping When will you ship my parcel? Will you inform me when my parcel has been sent? Can I decide the arrival date of my parcel? How will you pack my things? Can you ship by other shipping method? Is it possible to ship items with special care? Will my parcel be insured? What will happen if my items get damaged or lost on the way? What about the value declaration? What about the import tax? My parcel got stopped by customs authorities. What will happen if my things do not pass the customs control? What if I am not at home when my parcel arrives? Can you also ship my things to someone else, like my friend? What about the customs declaration? Will my name and address be typed or handwritten? How can I trace my parcels? My parcel does not show, what can I do? How can I change the shipping method? Can I change the shipping address? My parcel has not arrived, what can I do? My parcel has been damaged, how do I get indemnified? Can I have a copy of the invoice? Is it possible to change the shipping address after all the parcels have arrived?

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