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| Insurance and Guarantee |
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| About damaged or lost parcels |
You will be indemnified by the transport company if your parcels get damaged or lost on the way, up to the value stated on your customs declaration. DankeDankeCom will assume no responsibility for items damaged or lost during shipping.
In your shipping request, please fill in the value declaration. This affects
the import tax you might have to pay as well as the highest amount the
insurance will cover in case of loss. If you do not know the price of the
item (i.e., if it is used or a gift), please estimate it to your best knowledge.
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| Insurance |
| EMS(Express mail service) |
Under 20000yen value: free
Over 20000yen value: 50yen every 20000yen
*Shipping fee and shipping charge are not covered by insurance. |
DHL
(Express) |
Under 10000yen value: free
Over 10000yen value: 2500JPY or 1.1% (whichever is greater)
*Shipping fee and shipping service charge are not covered by insurance. |
| SEA(Sea Mail) |
Not available
(Indemnity)
Under 5kg: 11160yen
5kg-10kg: 15170yen
10kg-15kg: 19190yen
15kg-20kg: 23200yen
20-25kg: 27220yen
25-30kg: 31230yen
*Shipping fee and shipping charge are not covered by insurance. |
DHL
(Express) |
Under 10000yen value: free
Over 10000yen value: 2500JPY or 1.1% (whichever is greater)
*Shipping fee and shipping service charge are not covered by insurance. |
Middle-sized Sea Mail
(USA only) |
5% of the value
*Shipping fee and shipping charge are not covered by insurance. |
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| In case your parcels do not pass the customs control |
We are filling in the tax forms based on the information provided by you
during your shipping request. We do not check if price or contents match
or if shipping to the specific country is possible. Please declare things
to your best knowlegde and inform yourself about import restrictions, as
we will not be responsible for any problems arising from that.
We will inform you on the contact Board if things get sent back to us. If this happens due to customs problems,
we cannot send them to you again. We will store them for 30 days, after
which they will be destroyed. Situations like this are inconvenient for
everyone involved, so please make sure that everything is correct. You
can ask us if you are not sure!
*Import restrictions vary from country to country. Things which can be
sent from Japan might be forbidden in your country. If you are not sure
about an item, please ask your country's customs authority before buying.
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| In case your parcels come back to Japan |
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When you are not at home, you will receive a message from the transport
company. You can either pick up the parcel or get it delivered again. After
a period of about one week (depending on country), the parcel will be sent
back to us. Please make sure you or someone is at home after placing a
shipping request.
If your items get sent back to us, we will ship them again. The following
costs will arise:
In case your parcels come back to us, you will be charged:
EMS-Reshipping cost, Insurance
SEA-Shipping cost for return, Reshipping cost, Insurance
DHL-Shipping cost for return, Reshipping cost, Insurance |
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We will inform you if your things get returned here.
Please understand that we cannot store returns longer than 30 days. After
this time, the items will be dstroyed or sent back to the sender.
*Import restrictions vary from country to country. Please check with your
customs authorities if you are unsure about an item.
*If you don't receive any message from the transport company and your parcel
is sent back to Japan, please contact Japan Post / DHL directly with the tracking number
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